Shipping Policy

Last Updated: October 2026

At UVict (accessible via https://uvict.com), this page sets out what happens between the moment you place an order and the moment a box arrives at your door. No part of it changes at checkout.

Caps and beanies are light, small parcels, which keeps shipping simple: one flat rate, one set of carriers, one delivery estimate that holds whether you order a single beanie or restock the whole shelf. Most of the questions we get are about timing rather than cost, so the timing is broken out step by step below.

By placing an order you agree to the terms below. If your situation is not answered here, email us at [email protected] and we will be glad to help.

1. Shipping at a Glance

2. Where We Ship

We ship to street addresses within the fifty United States and the District of Columbia. We do not currently ship to P.O. Boxes, APO or FPO addresses, US territories, or international destinations, because the small-parcel services we use do not cover them consistently enough for us to promise a delivery date. If your situation falls just outside one of these, write to us anyway.

3. One Flat Rate

Shipping is $4.95 per order regardless of how many items are in the cart, what they weigh, or where in the country they are going. There are no handling fees, no oversize charges, and no fuel surcharges added later. The number you see at checkout is the number that lands on your card statement.

Sales tax is calculated at checkout where applicable, based on your delivery address.

4. The Order Cutoff

Our cutoff is 5:00 PM EST, Monday to Friday. An order placed before the cutoff on a business day starts its handling count that same day. An order placed after the cutoff, on a day we are closed, or on a federal holiday starts its handling count on the next business day. The cutoff exists because that is when the day's parcels are handed to the carrier, and we would rather state it plainly than quietly begin your clock a day later than you expected.

5. Handling and Dispatch

Handling takes 1 – 3 business days. Throughout this policy, business days means the days we are open, which are Monday to Friday. Weekends and federal holidays are not counted in any handling or transit estimate.

During that window the order is picked, checked against the packing list, and packed. If yours is going to take longer than 1 – 3 business days, we email you before you have to ask.

6. Transit and Total Delivery Time

Once a parcel is with the carrier, transit runs 4 – 7 business days depending on how far it has to travel from Woodbury, Connecticut. Adding handling to transit, the total estimate from order to doorstep is 5 – 10 business days.

These are estimates based on carrier service standards, not guarantees. Weather, carrier network volume, and holiday peaks all move them.

7. Carriers and Service Selection

We ship with USPS, UPS, and FedEx. The carrier for a given order is chosen by destination and parcel size, so we cannot take carrier requests, though if a particular carrier has trouble delivering to your address, tell us in advance and we will route around it where the option exists.

8. Tracking Your Order

A tracking number is emailed the moment the shipping label is created. That first email often arrives before the parcel physically leaves us, so tracking can read as label created for up to a day before the first movement scan. You can also look the number up on our Order Tracking page.

9. Split Shipments

If one item in your order is delayed at the packing stage, we ship what is ready and send the rest as a second parcel at no extra cost to you. The flat rate is charged once per order, never once per parcel, and you receive a separate tracking number for each box.

10. Address Accuracy

Check the delivery address before you confirm the order, and if you spot a mistake afterwards, email us right away. If the parcel has not yet been handed to the carrier we will simply fix it. If it has already gone, write to us anyway and we will contact the carrier on your behalf to request an intercept or a redirect, which succeeds more often than most people expect.

11. Undeliverable and Returned Parcels

A parcel that comes back to us as undeliverable is usually the result of an incomplete address or a failed delivery attempt that was never collected. When one arrives back here we email you the same day with two options: a reship to a corrected address, or a full refund of the purchase price. We do not charge a second shipping fee to send it out again.

12. Lost or Stolen Packages

If tracking stops moving for several days or shows delivered when nothing arrived, tell us. We open the carrier trace ourselves rather than asking you to do it, and we stay on it until the carrier issues a finding. A confirmed loss is replaced or refunded in full, including the shipping fee, with no requirement for you to file a claim of your own.

Before the trace, it is worth checking with anyone else at the address and looking anywhere a small parcel could have been tucked out of sight, because carriers do sometimes scan a delivery early or leave a box in an unexpected spot.

13. Damaged Parcels

If a box arrives crushed or the contents are damaged, email us within 7 days with a photograph of the item and the packaging. We move those messages to the front of the queue and resolve them with a replacement or a full refund including the original shipping fee. In most cases there is no need to send anything back, and when there is, we email you a prepaid return label within 1 business day that covers it.

14. Delays

When we can see that an order is running behind, we email you before you have to chase it. If a delay defeats the point of the order entirely, cancellation and a full refund stay available to you even after the parcel has been dispatched. Refuse the delivery at the door, or accept it and email us for a prepaid return label, and we refund the purchase price and the shipping fee both.

15. Holiday Schedule

We do not pack or dispatch on federal holidays, and carriers run reduced networks around them. Handling and transit counts skip those days rather than absorbing them, so an order placed the day before a holiday weekend begins its count on the next business day.

16. Returns and Cancellations

Return terms, including the emailed prepaid label and the refund timing, are set out on our Return & Refund Policy. Changing or cancelling an order before it ships is covered on our Cancel & Change Order Policy.

17. Changes to This Policy

We update this page when our rates, carriers, or timings change. The revision month is shown under the page title, and any order already placed is fulfilled under the terms that were live when you placed it.

18. Shipping Questions

Anything about a parcel in motion, an address that needs correcting, or a delivery that has gone quiet reaches us here.

Thank you for shopping with us, and for keeping a good hat in regular rotation.