Frequently Asked Questions

The questions below are the ones that actually arrive in our inbox, answered with the same numbers that appear on the policy pages.

Quick Answers

Orders & Payment

What payment methods do you accept?

PayPal, debit cards, and credit cards including Visa, Mastercard, American Express, and Discover. Everything runs through PayPal's gateway and you do not need a PayPal account to pay by card. Full detail is on our Payment Methods page.

When am I charged?

In full at the time you place the order, not when it ships. There are no subscriptions and no recurring charges.

Can I cancel or change my order?

Yes, within 24 hours of placing it, and often later than that if the parcel has not yet left us. Email your order number and what needs to change. Our Cancel & Change Order Policy covers it.

My payment was declined. Was I charged?

No. A declined payment creates no order and no charge. If your bank placed a temporary authorization hold, it is released on the bank's own schedule.

Shipping

Where do you ship?

Street addresses within the United States. We do not currently ship to P.O. Boxes, APO or FPO addresses, US territories, or international destinations.

How much is shipping?

$4.95 flat per order, whatever is in the cart and wherever it is going. No surcharges are added later.

How long will my order take?

Handling takes 1 – 3 business days and transit takes 4 – 7 business days, so the total estimate is 5 – 10 business days. Orders placed after 5:00 PM EST Monday to Friday, or over a weekend, begin their count on the next business day.

Will I get a tracking number?

Yes, emailed as soon as the label is created. You can also look it up on our Order Tracking page. Tracking sometimes reads as label created for a day before the first movement scan, which is normal.

My tracking says delivered but nothing arrived.

Tell us and we open the carrier trace ourselves. A confirmed loss is replaced or refunded in full including the shipping fee, and you do not need to file a claim of your own.

Returns & Refunds

What is your return window?

30 days from the delivery date, for any reason, on unworn items with tags attached.

Do I have to explain why I am returning something?

No. A reason helps us decide what to stock next, but you do not have to justify the return to us.

Who pays for return shipping?

We do. Request the return and a prepaid label lands in your inbox within 1 business day, so a return costs you nothing out of pocket.

Is there a restocking fee?

No. $0.00, on every return, without exception.

How long does a refund take?

The processing commitment is stated on our Return & Refund Policy, together with the bank posting period that follows it. We email you the outcome of the inspection either way.

Can I exchange instead of returning?

Yes. Returning and reordering is fastest because the new order ships straight away, but a direct exchange is available with free shipping in both directions if you prefer it.

What if my item arrives damaged?

Email us within 7 days with a photograph. We prioritize those messages and resolve them with a replacement or a full refund including the original shipping fee.

Products & Sizing

What do you sell?

Men's caps and beanies. Caps come in structured and unstructured crowns, and beanies come in cuffed knits. That is the whole range.

How do I know what size to order?

Measure around your head just above the ears with a soft tape and match that to the size range on the listing. Adjustable closures cover a span of sizes; fitted styles do not, so the measurement matters more on those.

What is the difference between a structured and an unstructured cap?

A structured crown has a stiffener behind the front panels, so it holds its shape off your head and sits high. An unstructured crown has none, so it collapses flat and sits closer. It is a question of how you want the hat to sit rather than of durability.

Will the color match the photograph?

Close, though screens vary. If a color reads differently in person than you expected, that is exactly the kind of return the free prepaid label exists for.

Where do your products ship from?

From Woodruff, South Carolina, via USPS, UPS, and FedEx.

Still Have a Question?

If your question is not above, send it over. Answers here started as somebody's email.

Thank you for shopping with us, and for keeping a good hat in regular rotation.