Return & Refund Policy

Last Updated: August 2026

A hat either sits right on your head or it does not, and no product photograph has ever settled that question. This policy exists so that trying one on carries no risk and no cost for you.

The headline numbers: 30 days from delivery to decide, a prepaid return label emailed to you free of charge within 1 business day of your request, $0.00 in restocking or processing fees, and a refund completed within 7 business days of the returned item reaching us. No reason is required and none is asked for.

By purchasing from UVict you agree to the terms below. If your situation sits just outside one of them, email us at [email protected] before you assume the answer is no.

1. Key Policy Framework and Timelines

2. What This Policy Covers

We accept both defective and non-defective returns. A cap that arrived with a crooked seam and a cap that simply sits too high on your head are treated the same way here: returned by mail, refunded in US Dollars to the method you paid with.

Change of mind counts. Wrong color counts. Sits differently than you pictured counts. There is no category of reason we reject.

Certain product categories may have specific return conditions noted on the product page. Where product-page terms differ from this general policy, the product-page terms apply.

3. Return Eligibility Criteria

• Time limit. The return needs to be on its way to us within 30 days of the delivery date shown in your tracking.
• Item condition. Unworn outside, with no makeup, hair product, or sweat marks on the sweatband or the knit.
• Packaging and tags. Tags still attached and the original packaging included, since both have to go back on the shelf with the item.
• Proof of purchase. Your order number, which is in your confirmation email.

Trying a hat on indoors is not wearing it. Put it on, look in a mirror, walk around the house, take it off again: that is exactly what the return window is for and it does not affect your eligibility in any way.

4. How to Start a Return

1. Email us at [email protected] within 30 days of delivery to request the return. A reason helps us decide what to stock next, but you do not have to justify the return to us.
2. We reply within 1 business day with your prepaid return label, ready to print at home or to show at the carrier counter.
3. Pack the item with its tags attached and its original packaging, and affix the label over the original address panel.
4. Hand the parcel to the carrier named on the label, or drop it at any of that carrier's locations. Nothing is charged to you at any point.

No printer at home is not a problem. Say so in your email and the label arrives in a format the carrier can scan straight from a mobile screen.

5. Return Address

The prepaid label we email you already carries this address. It is printed here only so you can confirm where the parcel is headed.

6. Refund Processing and the 7 Business Days Commitment

Inspection takes 1 – 3 business days from the moment the parcel arrives. We email you the outcome either way, including in the rare case where an item comes back in a condition we cannot restock, so that no return ever disappears into silence.

Customers can expect their refund to be completed within 7 business days from the date we receive the returned item.

Once we complete the refund, your bank or card issuer needs a further 2 to 5 business days to post it to your statement. That part is outside our control. If ten business days have passed since our completion email and you still do not see the money, write to us and we will send you the transaction reference to take to your bank.

7. No Fees, in Any Form

• No restocking fee. $0.00, on every return, without exception.
• No processing fee. We do not deduct anything for handling the return.
• No out-of-pocket shipping. The prepaid label we email covers the whole journey back, and it is paid for by us.
• Full purchase price refunded. What you paid for the item is what comes back.

The original $4.95 shipping fee is refunded in full whenever the fault was ours: a defect, a damaged parcel, or the wrong item picked. On a change-of-mind return the purchase price comes back in full and the original shipping fee is retained, since that journey was already made.

8. Damaged, Defective, or Incorrect Items

Email us within 7 days of delivery with a photograph. These messages go to the front of the queue and are resolved with a replacement or a full refund including the original shipping fee, your choice.

Usually there is no need to send the item back at all, because a photograph tells us what we need to know. When we do need it returned, we email you a prepaid label that covers the trip.

9. Exchanges

The fastest route to a different size or color is to return what you have and place a new order, because the new order ships immediately instead of waiting for the first parcel to travel back to us.

A direct exchange is also available if you prefer it. Email us with your order number and the style you want instead, send the original back with the label we email you, and we ship the replacement free of any shipping charge in either direction. If the style you asked for has sold out by the time your return arrives, we email you a choice between a different style and a full refund rather than deciding for you.

10. When Returns Are Not Accepted

• Items marked final sale or clearance at the time of purchase
• Items that have been worn, washed, or altered
• Items returned without their tags or original packaging
• Items with no proof of purchase
• Gift cards
• Promotional items received free with an order

If your situation falls just outside one of these, write to us anyway.

11. Summary of the Return Lifecycle

12. Return Questions

If you are unsure whether something qualifies, ask before you pack it. We would rather answer the question than have you guess.

Thank you for shopping with us, and for keeping a good hat in regular rotation.