Cancel & Change Order Policy

Last Updated: August 2026

At UVict (accessible via https://uvict.com), this page covers the short window between placing an order and the parcel leaving us, and what we can still change during it.

Most of the changes people ask for are small: a beanie in a different color, a cap swapped from structured to unstructured, an apartment number that got left off the address. All of those are easy while the order is still on the packing bench, so the sooner you write, the more we can do.

By placing an order you agree to the terms below. If your timing has slipped past a window described here, email us at [email protected] anyway and we will tell you what is still possible.

1. Cancellations and Changes at a Glance

2. Cancelling Within 24 Hours

You can cancel any order within 24 hours of placing it. No reason is needed and none is asked for. Email us with your order number and we cancel it and return the full amount you paid, including the $4.95 shipping fee.

If the order had not yet been charged beyond an authorization hold, the hold simply drops off instead of a refund being issued. Either way nothing stays on your statement.

3. Changing an Order Within 24 Hours

Within the same 24 hours we can change the delivery address, swap an item, change a size or color, or adjust the quantity. If the new selection costs more, we send a short payment link for the difference. If it costs less, the difference goes back to your original payment method.

Changes are made by email rather than through your account, so that a person confirms the amended order back to you in writing before anything is packed.

4. If It Has Not Left the Shop, We Will Still Cancel It

The 24 hours figure is a promise, not a shutter. Plenty of orders sit on the bench well past it, particularly ones placed over a weekend. If your parcel has not yet been handed to the carrier, we will still cancel or change it when you ask, whatever the clock says. Write to us and we will check where yours actually is.

5. After Your Order Has Been Dispatched

Once a tracking number exists, the parcel is in the carrier's network and we can no longer pull it back or edit it. That does not leave you stuck with it.

Accept the delivery, then email us and we send you a prepaid return label within 1 business day. The return costs you nothing and the purchase price comes back in full. Full terms are on our Return & Refund Policy.

6. Orders We Cannot Cancel

• Items marked final sale or clearance, once handling has begun
• Orders that have already been assigned a tracking number

If your situation falls just outside one of these, write to us anyway.

7. Address Corrections

Send the correction the moment you notice it. If the parcel is still here we simply reprint the label. If it has already gone, we contact the carrier on your behalf to request a redirect, which is often granted while a parcel is still in the network. If the redirect fails and the parcel comes back to us, we reship to the corrected address without charging a second shipping fee.

8. Cancellations We Initiate

Occasionally we have to cancel from our side: a stock count that turns out to be wrong, a payment the gateway declines after the fact, or a pricing error obvious enough that nobody could reasonably have thought the figure was intended. In every case we email you an explanation first and refund the full amount you paid, including shipping.

When the cause is a stock issue on part of an order, we contact you before acting so that you can decide whether to keep the rest or cancel the whole thing.

9. Changes to This Policy

We update this page when our handling process changes. The revision month appears under the page title, and any order already placed is handled under the terms that were live at the time.

10. Cancellation Questions

Time matters more than wording here. Send the order number and a line about what needs to change, and we will do the rest.

Thank you for shopping with us, and for keeping a good hat in regular rotation.